Telekom Malaysia Makan Duit

I am reposting an email communication from TM on TMNET refund.

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Dear Mr. Ganee{omitted},

Thank you for bringing this matter to our attention.

We write in response to your complaint at TMpoint Plaza Kelana Jaya dated 16th August 2007 pertaining to the matter above.

We refer to your refund request of RM 69.65, kindly be informed that upon checking in our system, we found that your card has expired and the account was closed on 30th July 2005.

Please note that after checking with related department, they have confirmed that they are unable to process your request as the refund of prepaid card is only considered valid if there was damage or error on that card.

Due to that, we are sorry to inform you that we are unable to process your request due to above reason.

Should you require further assistance or would like to submit any enquiry / feedback, kindly visits www.tm.net.my and click ?Need Help? Contact our Customer Service?.

Thank you.


Regards,
Noorliza Binti Noordin,
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail

www.tm.net.my

(ICOMS#6289337-368285)


-----Previous Response-----
Sent: Sunday, August 19, 2007 5:08 PM
To: {omitted}
Subject: transfer credited amount to other streamyx account

Dear Mr. Ganee{omitted},

Thank you for bringing this matter to our attention.

We write in response to your complaint at TMpoint Plaza Kelana Jaya dated 16th August 2007 pertaining to the matter above.

We refer to your request, kindly be informed that we have forwarded this matter to the relevant department to proceed with further investigation. For the time being, they are conducting a thorough investigation. We highly appreciate your co-operation to give us some time for this and we will do our best to resolve this matter. Once there is feedback, we will update you.

Should you require further assistance or would like to submit any enquiry / feedback, kindly visits www.tm.net.my and click ?Need Help? Contact our Customer Service?.

Thank you.


Regards,
Noorliza Binti Noordin,
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail

www.tm.net.my


-----Previous Response-----
Sent: Friday, August 17, 2007 4:08 PM
To:{omitted}
Subject: transfer credited amount to other streamyx account

Kepada Encik Ganee{omitted},

Terima kasih di atas maklumbalas anda. TMpoint Kelana Jaya telah mengajukan kes anda untuk perhatian kami. Kami memohon maaf diatas kelewatan membalas maklumbalas ini.

Berhubung dengan pertanyaan anda mengenai bil, kam ingin memaklumkan bahawa pihak kami telah menghantar pertanyaan anda mengenai bil kepada Bahagian Pengebilan kami untuk bantuan selanjutnya.

Pihak Pengebilan kami akan menghubungi pihak anda setelah siasatan telah selesai. Kami memohon maaf di atas kesulitan yang dihadapi dan sokongan yang diberikan amat dihargai.

Sekiranya terdapat sebarang pertanyaan atau maklum balas, sila layari laman web www.tm.net.my dan klik "Need Help? Contact our Customer Service".

Kami berharap agar sentiasa dapat memberikan perkhidmatan yang terbaik.


Yang benar,
Suria
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.net.my


-----Original Message-----
From: Ganee{omitted}
Sent: Thursday, August 16, 2007 2:08 PM
Subject: transfer credited amount to other streamyx account

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I don't remember slotting the prepaid card into the modem in order to use the internet. I don't even remember closing the account. If the card is expired and I lose my balance, then why did your customer support ask me to file a refund?

Ohh well, knowing TM, its an uphill battle and I am tired.

TM, you guys surely dah makan duit orang sebelum ni... takpa lah... makan lah RM 69.65 tu. Cukupkan for your next annual profit statement yang berbillion tu. Tapi saya tetap haramkan RM 69.65 tu....