Telekom Malaysia Makan Duit

I am reposting an email communication from TM on TMNET refund.

---

Dear Mr. Ganee{omitted},

Thank you for bringing this matter to our attention.

We write in response to your complaint at TMpoint Plaza Kelana Jaya dated 16th August 2007 pertaining to the matter above.

We refer to your refund request of RM 69.65, kindly be informed that upon checking in our system, we found that your card has expired and the account was closed on 30th July 2005.

Please note that after checking with related department, they have confirmed that they are unable to process your request as the refund of prepaid card is only considered valid if there was damage or error on that card.

Due to that, we are sorry to inform you that we are unable to process your request due to above reason.

Should you require further assistance or would like to submit any enquiry / feedback, kindly visits www.tm.net.my and click ?Need Help? Contact our Customer Service?.

Thank you.


Regards,
Noorliza Binti Noordin,
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail

www.tm.net.my

(ICOMS#6289337-368285)


-----Previous Response-----
Sent: Sunday, August 19, 2007 5:08 PM
To: {omitted}
Subject: transfer credited amount to other streamyx account

Dear Mr. Ganee{omitted},

Thank you for bringing this matter to our attention.

We write in response to your complaint at TMpoint Plaza Kelana Jaya dated 16th August 2007 pertaining to the matter above.

We refer to your request, kindly be informed that we have forwarded this matter to the relevant department to proceed with further investigation. For the time being, they are conducting a thorough investigation. We highly appreciate your co-operation to give us some time for this and we will do our best to resolve this matter. Once there is feedback, we will update you.

Should you require further assistance or would like to submit any enquiry / feedback, kindly visits www.tm.net.my and click ?Need Help? Contact our Customer Service?.

Thank you.


Regards,
Noorliza Binti Noordin,
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail

www.tm.net.my


-----Previous Response-----
Sent: Friday, August 17, 2007 4:08 PM
To:{omitted}
Subject: transfer credited amount to other streamyx account

Kepada Encik Ganee{omitted},

Terima kasih di atas maklumbalas anda. TMpoint Kelana Jaya telah mengajukan kes anda untuk perhatian kami. Kami memohon maaf diatas kelewatan membalas maklumbalas ini.

Berhubung dengan pertanyaan anda mengenai bil, kam ingin memaklumkan bahawa pihak kami telah menghantar pertanyaan anda mengenai bil kepada Bahagian Pengebilan kami untuk bantuan selanjutnya.

Pihak Pengebilan kami akan menghubungi pihak anda setelah siasatan telah selesai. Kami memohon maaf di atas kesulitan yang dihadapi dan sokongan yang diberikan amat dihargai.

Sekiranya terdapat sebarang pertanyaan atau maklum balas, sila layari laman web www.tm.net.my dan klik "Need Help? Contact our Customer Service".

Kami berharap agar sentiasa dapat memberikan perkhidmatan yang terbaik.


Yang benar,
Suria
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.net.my


-----Original Message-----
From: Ganee{omitted}
Sent: Thursday, August 16, 2007 2:08 PM
Subject: transfer credited amount to other streamyx account

---

I don't remember slotting the prepaid card into the modem in order to use the internet. I don't even remember closing the account. If the card is expired and I lose my balance, then why did your customer support ask me to file a refund?

Ohh well, knowing TM, its an uphill battle and I am tired.

TM, you guys surely dah makan duit orang sebelum ni... takpa lah... makan lah RM 69.65 tu. Cukupkan for your next annual profit statement yang berbillion tu. Tapi saya tetap haramkan RM 69.65 tu....

FeedDemon vs Google Reader

Update 14th January 2008

I decided to give FeedDemon a try for a month, but I hate it that I can't play my podcast directly from the feed instead I have to download it. You can play it online via Gator online, but there isn't a direct link to it either. Sux.

Update! 13th January 2008
FeedDemon is now FREE! I have downloaded the version 2.6. Looks like they have upgraded the interface. Whats new?

• Free online Gator account. Now you can sync your view your feeds online and sync with your mobile phone as well. All FREE!
• Thumbnail images instantly shows up on top of the feed listings.
• Have a Panic Button to mark all feed read.
• Prefetch items for offline reading.. cool
• Able to read in 3 modes, full post, summary and headlines - similar to Google reader.
• Add feeds to My Clipping for later viewing. Nice.

Overall, its still maintains the same features as before, however I don't think I will be switching just yet. The loading seems a bit slow. (I am just used to Google Reader's speed). Furthermore I have a lot of junk feeds, which I don't feel its necessary to take my hard disk space. But if you want to hear about the argument which is better? Lets see what Nick Bradbury has to say...

---

Its been a real challenge for me to decide which RSS reader I am going to be using. I have been using FeedDemon for a year now, but after watching this video, my interest in Google Reader was renewed.

FeedDemon

• Includes Podcatcher and syncs to my Windows Media which in turns syncs to my PDA. A real advantage.
  
• Offline reading.
  
• Newsbin
• 3 column view (Configurable)
  

Google Reader

• Fast!
• Simple to use with AJAX features
• Love the OPML import features
• Offline reading now with Google Gear
  
• AJAX integration with keyboard keystrokes
• Play podcast immediately from the browser

Finally I have decided to go full ahead with Google Reader although I will miss the Podcast sync with my PDA. Anyway, I hardly listen to them ... Lets see how its goes.

Insult on Islam and Country

Update on 15th August 2007

• Student rapper apologises
  

So, he apologises. Why no video? Was it sincere or due to pressure from Big G? You rapped in video and I want to see the apology in video!!

---

• Negarakuku - Translation of its lyrics in Malay
• University student comes under fire for video clip
• MCA seeking to calm uproar over music video

This is related to the "Negarakuku" rap video version of our national anthem sang by a loser in Taiwan. I didn't watch it, but after reading the lyrics I feel insulted that he sarcastically rapped about azan subuh. I got an advise for you, don't like the morning call, go and live Taiwan forever.

---

"However, Ong stressed on Saturday that the party would not tell the family if Wee had been right or wrong to make the video." - The Star

- I am more appalled that MCA is going to calm the matter and not ticking the father off. What nonsense? Tan Sri, why no police report on this?

"In Muar, DAP Youth chief Nga Kor Ming has invited Wee to join the party, saying that it did not find his "rapping" of the national anthem an insult.He said Wee was “very creative”, adding that the party could use his talent." - The Star

- Its not DAP needs him, its DAP need less people like you. What a dumb ass? You plan to rap thru the GE?

---

Our country Malaysia is multi-racial and multi-religion. All of us have to be tolerant and respect each other's religion and customs. I read another blog, a Chinese blogger who was annoyed that Muslims double park outside mosques on Fridays. Come one, go to Jalan Gasing on Saturdays, they double park in front of the church. But don't we all tolerate it?

I am one with the Government on this, extradite this moron back here and give him a lifetime imprisonment. Make sure his cell mate is a big burly gay guy who doesn't shower.

Fuming mad with McDonalds Kelana Jaya

I had my lunch around 3-4 PM. I was very hungry when I entered McD Kelana Jaya around 11.10 pm. This what happen:-

• As I entered I notice the environment was rather hot. No air con?
  
• Order my CFO and cheeseburger. I was told to wait for my cheeseburger.
  
• So I paid and waited beside the counter.
  
• Suddenly my cashier was changed with another person. My cashier went missing.
  
• I don't know what time was it.. but i think it was around 11.15 PM.
  
• I waited, waited and waited to be served. My cashier was still missing. 11.18 PM.
  
• It was 11.25 PM. I was boiling inside. An hungry man is an angry man.
  
• 11.26 PM, the new cashier notice I was waiting and ask what I was waiting for, I said cheeseburger. Then cashier shouted to the kitchen "cheeseburger!" and I didn't see any. Tak kan baru nak suruh buat?
  
• I blew my top "HOW LONG I HAVE BEEN WAITING!!?", then she shouted back to the kitchen "cheeseburger!".
• "IS THIS WANT YOU CALL FAST FOOD!!" - I shouted to them. Everyone stopped to look. Then my original cashier came running out, and miraculously my cheeseburger arrived!
  
• While waiting, those Mat Rempit of McD Delivery was staring at me. So the customer is wrong?
  
• Mistakes here?
  
• I should have kept my cool, but I just couldn't contain it anymore. I was hungry and left there unattended. I got really pissed when they had to reorder my food.
• My cashier went missing after taking my order.
• The new cashiers didn't know my situation.
  
• Why the original cashier didn't come back to attend to me or inform the new cashier that I was waiting?
  
• Why was not I informed the time of the burger would be ready.
• Why was I not given a drink and ask to sit down?
  
• The best part I couldn't find any email or phone number in McDonald Malaysia website to file in a complain. So much for customer service and McD is an international brand.
  
• I am going to lay off McD for a while.