HTC Magic from Celcom Part II

I saw this ad running on thestar.com.my. Download infinite app? Bullshit! There is no Android Market app in the first place! How can you download anything without it?

HTC Magic from Celcom

I am a big Google user. I use Gmail, Calendar, Task and etc. I needed a new phone, and found out HTC Magic which is running Android fits my requirement.

I bought HTC Magic from Celcom. Since they are the first one to bring Android here officially. Behold people, do not be cheated. HTC Magic from Celcom does NOT include Google Services. Meaning, the phone does not have Gmail, Calendar, Market and Maps. The phone is as good as a brick! If you are not a heavy Google user and just need the phone to SMS, Call or occasionally need to throw it at a dog, then this phone is for you.

It's a nice slim phone, but I can't believe how dumb SIS and Celcom are to bring a phone to Malaysia without Google Services. I should have done more research before buying this phone. I really thought it came with Google Services after reading all the reviews.

So people, please be caution. Do NOT buy HTC Magic from Celcom if you are looking at using Google App with it. You are better off buying it from Lelong or something.

Oh yeah, btw, I am selling it... any takers?

Tesco

Firstly, while I was trying to tweak the design for this blog, I somehow screwed it up. I am trying to find some time to fix it.

As usual, I do my shopping at Mydin. Yesterday, the road was quite jam than usual. When I finally reached Mydin, there were large number of Police vehicles and personnel. Then when I saw 2 UTK motorbikes, I knew there was some big shot in the Mall. Mydin was cordoned off.

Its amazing to see how much Police resources is used for  politicians, and they keep on complaining they don't have enough manpower. To me, they have poor resource allocation and management. Ever heard politician being shot in Msia before? Common man, even Dr. M walks around in the shopping complex with minimum security.

Guess who was in Mydin yesterday?

Well anyway, my wife decided to shop at Tesco instead since one my readers here suggest to do so. We went to Tesco Curve.

Generally, not all items are cheap. Selection of choice is sometimes limited. Aisles are not categorized in the same group. Aisle 1 -5 will be food and in the centre is clothing, toilteries and then follow by food again. I dunno, its weird to me.

Tesco has a lot of their own product brand. My friend swears by it. He just love to buy Tesco brand items. A good thing about Tesco is their trolley has baby seat and a partition. Good thinking. They also have a policy whereby they will open a counter for you if you have more than 2 trolleys in front of you at the payment counter.

But, I am still sticking to Mydin. Better choices and better pricing (although not always, price tends to fluctuate monthly). Although I wish MyDin could train their store helpers to be more HELPFUL!

Minyak ... ohh Minyak...

Fuel is up by RM 0.78 which makes it RM 2.70 per litre. I am actually all for no subsidy for petrol, that way the government can save the billions of dollar and spend wisely on good and efficient public transportation.

Half empty or half full?: Azhan Sharom showing the difference of how much petrol one can buy with RM1 Wednesday and today at a petrol station in Kuala Terengganu. - Taken From The Star Online

Sadly this is Malaysia. Our planning is grand but our execution is certainly poor. I have some questions for the government of today on fuel:-

• Why there is no tax cut for hybrid cars?
• Why Proton is not working on alternative fuel engine cars? Do you know in Brazil, cars run on ethanol and its mass produced by Ford and Honda?
• Why Thailand can have proper public transport integration between their SkyTrain, underground Metros, Bus Rapid Transit and even the river boats? And we can't even connect our monorail with KL Sentral? What more of Masjid Jamek station?
• People are complaining about KTM Komuter for ages, why no immediate action and contingency plan?
• UK and Japan Prime Minister emphasis on alternative fuel development, we?

Change lifestyle to curb inflation

Petrol price up by 78 sen - and will be reviewed monthly

Pak Lah, you said we need to change our lifestyle. How lah? We are only drawing salary and every month we budget for our necessities? What more you want us to cut down? We don't live in mansions and we drive Protons. You want us to take the bus to work? Why not you start first? Heard of leadership by example?

Ministers might not realise since they live in huge mansions and fuel is practically free for them. They get chauffeured around Perdana (2.0 ni..) or X5s with Police outriders (Lagi bazir minyak ini...). You guys isi minyak pakai duit rakyat, I don't think you understand the situation of the rakyat out there. Economy is struggling, and what more can we want cut down? Anymore, we might as well we stop breathing.

MYDIN

I do my grocery shopping at Giant Supermarket. I had a issue with Giant previously and I decided to boycott them. But I have no choice to go back to them due to the proximity and choice of goods.

MYDIN USJ
Image courtesy of http://www.wahdi.blogspot.com/

Today, I found a better place to shop, its MYDIN Hypermarket USJ. The stuff there is really cheap! Some by more than RM 1 in difference than Giant. The parking is a bit of hassle but you don't have to queue at the counter, even on Saturdays. Counter people seems to be friendly as well. This will be my new place to shop for grocery. Screw you Giant!

The amazing part was since Giant USJ and MYDIN is side by side, I notice MYDIN parking is full and Giant parking was virtually empty. Buawahahahha!

Lesson to learn here :- Don't think that just because you're big and rich, thus you are high and mighty and can ignore the small people. Don't be a rent seeker either, because once someone else comes in with a better product, service and cheaper pricing, you are so screwed!

Look here for another review by an ex-Giant customer now a satisfied MYDIN customer.

Raoul boutique - Only for the super rich?

I needed to get some shirts, so I headed to 1-Utama today. After looking through Padini store, nothing interested me, so why not drop by Raoul and see what they have. I hate going to these kindda store because the salesperson there always give me the that look "Another window shopper who can't afford Raoul shirts" since I always come with T-shirt and jeans. Luck as it, I met another one here.

A Raoul Store

I looked around and saw one nice shirt and I asked the "Idiot" how much was the discount. He gave me the look "You still want to buy ah? Some more ask for discount ah?" and said "30%". OK, then I asked, what can I get with my OneCard (Since I just got it from the Microsoft seminar last week). Idiot said "I dunno" and walked off. He passed some remarks to his colleague and both giggle.

Actually from the OneCard directory there is a discount for Raoul. So I guess this "Idiot" not only a uninformed idiot but a total moron as well. I am not that rich, but I have enough to buy shirts from Raoul.

Too bad for him, I walked off and went to G2000 and splurged there. G2000 customer service was so good and they called me "Sir" all the time. How's that for respecting a consumer, regardless how he/she looks.

For retailers, please don't judge the book by its cover. For God's sake its 1-Utama, you expect me to shop around with a Tux?

Maybank blunder yet again

Update:
Gloria called me up and said the money was refunded on Wednesday evening itself. Today she was rather chirpy and nice. Hmm... well thank you Maybank for returning back MY money.

I am seriously getting sick and tired of Maybank now. Once upon a time, they screwed up my bill payment. Now they are screwing with my money.

Yesterday I withdrew RM 300 from account at Kelana Jaya ATM. The money did not came out from the dispenser. Then I check on my account. RM 300 was deducted. It happen before, and they manage to refund me but this was like 5 years. So I was not too worried and filed in a complain.

I called up this lady Gloria and she told me that her report is fine and they don't need to refund me. What the hell? I said yeah, my account was deducted but the money did not come out. Of course your report will look ok. They are sending this issue to the ATM vendor. My God, I can't believe this. Its very simple

1. Why would I want to cheat Maybank RM 300 when I have more than that in my account. You think I go no better things to do in life? I am a honest person.
2. Simple logic, if the report say X amount of cash was withdrawn on that day, compare against the cash that is in the dispenser say Y. Take Y - X, I am sure there will be extra RM 300.
3. There are few bloody CCTV all around the ATM, check lah and see whether I actually absconded the cash.
4. Lastly make Police report lah, that I cheated Maybank. I am willing to take the lie detector test. If I pass, I am suing Maybank RM 1,000,300 for making false accusation, humiliation and distress.
   

Bloody hell. I am moving to CIMB or Al-Rajhi.

Telekom Malaysia Makan Duit

I am reposting an email communication from TM on TMNET refund.

---

Dear Mr. Ganee{omitted},

Thank you for bringing this matter to our attention.

We write in response to your complaint at TMpoint Plaza Kelana Jaya dated 16th August 2007 pertaining to the matter above.

We refer to your refund request of RM 69.65, kindly be informed that upon checking in our system, we found that your card has expired and the account was closed on 30th July 2005.

Please note that after checking with related department, they have confirmed that they are unable to process your request as the refund of prepaid card is only considered valid if there was damage or error on that card.

Due to that, we are sorry to inform you that we are unable to process your request due to above reason.

Should you require further assistance or would like to submit any enquiry / feedback, kindly visits www.tm.net.my and click ?Need Help? Contact our Customer Service?.

Thank you.


Regards,
Noorliza Binti Noordin,
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail

www.tm.net.my

(ICOMS#6289337-368285)


-----Previous Response-----
Sent: Sunday, August 19, 2007 5:08 PM
To: {omitted}
Subject: transfer credited amount to other streamyx account

Dear Mr. Ganee{omitted},

Thank you for bringing this matter to our attention.

We write in response to your complaint at TMpoint Plaza Kelana Jaya dated 16th August 2007 pertaining to the matter above.

We refer to your request, kindly be informed that we have forwarded this matter to the relevant department to proceed with further investigation. For the time being, they are conducting a thorough investigation. We highly appreciate your co-operation to give us some time for this and we will do our best to resolve this matter. Once there is feedback, we will update you.

Should you require further assistance or would like to submit any enquiry / feedback, kindly visits www.tm.net.my and click ?Need Help? Contact our Customer Service?.

Thank you.


Regards,
Noorliza Binti Noordin,
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail

www.tm.net.my


-----Previous Response-----
Sent: Friday, August 17, 2007 4:08 PM
To:{omitted}
Subject: transfer credited amount to other streamyx account

Kepada Encik Ganee{omitted},

Terima kasih di atas maklumbalas anda. TMpoint Kelana Jaya telah mengajukan kes anda untuk perhatian kami. Kami memohon maaf diatas kelewatan membalas maklumbalas ini.

Berhubung dengan pertanyaan anda mengenai bil, kam ingin memaklumkan bahawa pihak kami telah menghantar pertanyaan anda mengenai bil kepada Bahagian Pengebilan kami untuk bantuan selanjutnya.

Pihak Pengebilan kami akan menghubungi pihak anda setelah siasatan telah selesai. Kami memohon maaf di atas kesulitan yang dihadapi dan sokongan yang diberikan amat dihargai.

Sekiranya terdapat sebarang pertanyaan atau maklum balas, sila layari laman web www.tm.net.my dan klik "Need Help? Contact our Customer Service".

Kami berharap agar sentiasa dapat memberikan perkhidmatan yang terbaik.


Yang benar,
Suria
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.net.my


-----Original Message-----
From: Ganee{omitted}
Sent: Thursday, August 16, 2007 2:08 PM
Subject: transfer credited amount to other streamyx account

---

I don't remember slotting the prepaid card into the modem in order to use the internet. I don't even remember closing the account. If the card is expired and I lose my balance, then why did your customer support ask me to file a refund?

Ohh well, knowing TM, its an uphill battle and I am tired.

TM, you guys surely dah makan duit orang sebelum ni... takpa lah... makan lah RM 69.65 tu. Cukupkan for your next annual profit statement yang berbillion tu. Tapi saya tetap haramkan RM 69.65 tu....

Fuming mad with McDonalds Kelana Jaya

I had my lunch around 3-4 PM. I was very hungry when I entered McD Kelana Jaya around 11.10 pm. This what happen:-

• As I entered I notice the environment was rather hot. No air con?
  
• Order my CFO and cheeseburger. I was told to wait for my cheeseburger.
  
• So I paid and waited beside the counter.
  
• Suddenly my cashier was changed with another person. My cashier went missing.
  
• I don't know what time was it.. but i think it was around 11.15 PM.
  
• I waited, waited and waited to be served. My cashier was still missing. 11.18 PM.
  
• It was 11.25 PM. I was boiling inside. An hungry man is an angry man.
  
• 11.26 PM, the new cashier notice I was waiting and ask what I was waiting for, I said cheeseburger. Then cashier shouted to the kitchen "cheeseburger!" and I didn't see any. Tak kan baru nak suruh buat?
  
• I blew my top "HOW LONG I HAVE BEEN WAITING!!?", then she shouted back to the kitchen "cheeseburger!".
• "IS THIS WANT YOU CALL FAST FOOD!!" - I shouted to them. Everyone stopped to look. Then my original cashier came running out, and miraculously my cheeseburger arrived!
  
• While waiting, those Mat Rempit of McD Delivery was staring at me. So the customer is wrong?
  
• Mistakes here?
  
• I should have kept my cool, but I just couldn't contain it anymore. I was hungry and left there unattended. I got really pissed when they had to reorder my food.
• My cashier went missing after taking my order.
• The new cashiers didn't know my situation.
  
• Why the original cashier didn't come back to attend to me or inform the new cashier that I was waiting?
  
• Why was not I informed the time of the burger would be ready.
• Why was I not given a drink and ask to sit down?
  
• The best part I couldn't find any email or phone number in McDonald Malaysia website to file in a complain. So much for customer service and McD is an international brand.
  
• I am going to lay off McD for a while.
  

Secret Recipe secretly cheating?

Update @ 14th Nov 2006
I have tried several Secret Recipe shops and all of them does have this defect. So on one occasion, I had to ask. The reply was simply, "The machine rounds up the number. Would you like your change?". This proves that SC's staff are aware, and in order to get your 2 cents back, you NEED to ASK!

Now the best part.... almost a month now.. no action from KPDNHEP. Why do I even bother?



Btw, same thing happen today at KLCC foodcourt - Bengal's corner. 2 cent was not return again. Why does this happen to me?

--------------------------------------------------------------------------------

I decide to buka puasa with my favourite Secret Recipe cake last week. However I come out with 2 slices of cakes and alot of questions. Have a look at the receipt below. Do a bit of math, and can you tell me where did my 2 cents go?




I know my maths is weak... so can anyone explain this? Btw, I didn't get my 2 cents back as I paid RM 50, and the cashier return RM 40 back. I have filed a complain with http://e-aduan.kpdnhep.gov.my. Lets see how its goes.

Maybank Bill Payment Blunder Part 3

Its finally solved. My payment has been updated. I gotta thank TMNET for their help in solving my problem.

I am quite sad to say that Maybank E-channel did very little to help. They did call me to inform that all transaction to Telekom on 8-11 October had problems. Either than that, they can't confirm when they can solve my issue. At least finally its done and over with. The whole fiasco took about 2 weeks to solve after much harassment.

Adjustment done!

My next war is with Courts Mammoth. I have purchased a funiture for Raya, guess what till todate no delivery. Will blog further.

Maybank Bill Payment Blunder Part 2

I need to address this to all. Your online Maybank2u.com receipt is USELESS. It is not a proof of receipt.

As you know that I had problem with TMNET bill update (http://ganee.blogspot.com/2005/11/maybank2u-bill-payment-blunder.html), TMNET emailed me today asking me to FAX my BANK STATEMENT to verify my payment! Isn't my bank statement is confidential? Why can't they accept my Maybank2u.com receipt?

What is Maybank E-channel has to say to this? I called them on 24th November 2005 at 9.50 PM. The customer service lady (Zaleha, she was very polite) said that the report has been assigned to the officer but its still under investigation. However she will file another report. How many reports do I need to make before someone do their job?

How can anyone promote online transactions if a simple bill payment can get lost? How about providing quality customer support?

Sigh..... Malaysia Boleh!

Maybank2u Bill Payment Blunder

I have been one of the earliest Maybank2u.com registrant. Have been using this system for more than few years now. I never had problem with their bill payment till now.

Blunder number #1

• I have made payment to 2 ASTRO bill. Each of them separate accounts. What happened? One bill have 2 payment credited and the second bill had zero payment. I have checked my payment receipt. 2 payment, 2 different account number. How did the payment end up into a single bill?

Blunder number #2

• I have made payment to TMNET bill for the amount RM 88 on 8 October 2005. Today is 18th November 2005. No payment is reflected and TMNET is saying I owe them money.
• I have called Maybank2u customer support to logged a report on 7th November 2005. Each time they promised their E-Channel support will get back to me. No such luck. Each time I had to call them to follow up and the customer support will call back saying they have launched a report, forwarded to TMNET and now its TMNET turn to update the system.
• Maybank2u.com has washed their hands. Now its my turn to chase TMNET to update the system. How convenient?. Maybank2u.com gets commission out of me and when there is an error, I need to spend money calling all this jokers?

Paid on 8th October.

Where is it?

Building a trusted brand is tough, its even worse when its an online brand. Thats its from me. No more paying via Maybank2u.com. Its back to the conventional way. Its a hassle, but my bills get paid.